Sub-questions

Have all stakeholders been identified and their influences understood?

Have they been engaged and roles and responsibilities established?

Are key stakeholders supportive of the programme?

Is there a stakeholder management plan?

Is there a complementary communications plan?

Essential evidence

Stakeholder engagement strategy.

Stakeholder engagement - examples from our studies

Our 2019 report Administration of Welsh Income Tax 2017-18 found that, following the approval of its strategy, HM Revenue & Customs began developing its stakeholder mapping and external communications plans to engage with a wide range of audiences through a number of channels. We found that key external stakeholders were being informed about the changes through GOV. UK, social media and factsheets, employers or agent‑specific bulletins and forums, and bilingual notification letters to individual taxpayers.

Progress on the government estate strategy (2017) examined the Government Property Unit's (GPU's) strategy to make savings in the central government estate by creating regional property hubs and centralising the management of the estate. It found that the Cabinet Office (in which the GPU sits) had yet to achieve strong commitments from most departments to making these key programmes work, and that limited progress had been made towards creating a shared, flexible and integrated estate. It recommended that the GPU should take stock and, if necessary, delay, redesign or consider phasing the programmes over a longer timescale.

Other relevant reports

Crown Commercial Service (paragraphs 10 and 17)

Air Quality (paragraph 15)

Early progress in transforming courts and tribunals (paragraph 16)