6.5 Incentive structures (financial or non-financial) relate clearly to desired outcomes, and are well managed and governed, with appropriate checks and approval mechanisms.
6.6 Service credits or equivalent mechanisms are well managed and governed, and proportionate to supplier profitability.
6.7 Where open-book or similar financial/pricing mechanisms are used, the process is managed professionally and fairly.
6.8 The contract manager takes action where necessary to avoid the organisation being 'locked in' to onerous commercial terms throughout the contract period, such as price escalation or 'compulsory' maintenance payments.
|