8.1 The contract is regularly reviewed (with a view to updating where necessary) to ensure it meets evolving business needs.
8.2 Processes are in place that clearly lay out the governance of contractual change - who needs to approve what and how it will happen - with a focus on effective and prompt change implementation.
8.3 There are clear processes for the management of minor changes and contract variations, with a focus on the cost/effort being proportionate to the importance and value of the change.
8.4 There are more rigorous processes to handle major contractual changes, including clear approval mechanisms and accountabilities, and controls to demonstrate that changes offer value for money.
8.5 Where appropriate, value for money testing of existing services takes place through benchmarking or other processes.
8.6 There are processes to cover the introduction of new services under the contract, including market testing where necessary.
8.7 Dispute handling processes are in place to handle change related issues.