Having a programme for managing and developing relationships with suppliers |
10.1 A supplier relationship management programme is planned and structured with appropriate governance and senior ownership.
10.2 A benefits realisation plan is in place for supplier relationship management; there is a clear sense of what value is to be generated for both parties.
10.3 There is a focus on capturing innovation from the supplier where necessary or valuable.
10.4 Knowledge management issues are addressed, including knowledge capture from suppliers.
10.5 The supplier relationship management programme considers all the supplier's interactions across an organisation and on a pan-government basis, including work with the Office of Government Commerce.
10.6 Board level supplier/customer organisation interfaces and relationships are planned and managed in line with overall supplier relationship management objectives.
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