Home Office: E-borders and successor programmes (2015) - In 2007 the Home Office entered a contract with Raytheon to deliver its e-borders programme. The department terminated the agreement in 2010 citing a failure to deliver milestones. The commercial strategy of fixing the price and milestones while leaving requirements too open created disputes after contract award over whether Raytheon's solutions would meet actual needs. Nor could Raytheon compel essential cooperation by other government agencies or by transport carriers. Relationships became more difficult, with indicators of friction including the absence of a working partnership agreement expected to encourage cooperative working, and a failure to co-locate staff. By 2010 commercial differences had accumulated to a point where they could not be closed.
DWP Contracted-out Health & Disability Assessments (2016) - This report highlights how the DWP has increased its capacity for contract management but has continued to set high targets and use assumptions without evidence of sufficient testing and challenge. DWP's approach to managing contracts and critical assumptions risks perpetuating a cycle of optimistic targets, contractual underperformance and costly recovery.
MOD Military Flying Training (2015) - This report covers the MOD's 25 year contract for military flying training. It highlights concerns the department had about the provider's performance, and difficulties it had applying effective incentives and performance deductions to hold the provider to account.
DWP Universal Credit: progress update (2014) - This report highlights an improved control framework DWP launched in response to various reports on the Universal Credit programme. The framework includes clarification of contract management roles, improved information on provider performance and more measurable milestones in contracts.