Operations and programme delivery

Issue addressed	Case study
Improving operations and programme delivery	Learning from the experience of welfare reform Improving access to finance for Small and Medium Enterprises (SMEs) Helping the Charity Commission to improve its effectiveness Improving the efficiency and effectiveness of grant spending Improving the procurement of consumables by NHS trusts Driving improvements in NHS stroke care Improving Confiscation Orders Increasing the effectiveness of tax collection Encouraging the effective management of tax reliefs
Data quality and information management	Improving data quality and records retention of the Principal Civil Service Pension Scheme Driving a customer service focus at the Education Funding Agency Helping to improve accountability in the health system Shining a spotlight on contract management Improving the procurement of consumables by NHS trusts Helping the Charity Commission to improve its effectiveness
Commercial capability and contract management	Shining a spotlight on contract management Learning from the experience of welfare reform Helping Defra to better manage its facilities contract Developing the capability needed to deliver the rail strategy
Managing major projects	Learning from the experience of welfare reform Helping government to learn from past rail infrastructure programmes Developing the capability needed to deliver the rail strategy Securing better progress on nuclear decommissioning
Oversight of service delivery	Providing clarity over the arrangements for oversight and funding of alternative higher education providers Delivering better careers advice for young people Securing better progress on nuclear decommissioning Driving improvements in NHS stroke care
Accountability and governance	Greater accountability around the use of public funds by local bodies Helping to improve accountability in the health system Highlighting an accountability gap in the reporting of the Levy Control Framework Using our expertise to help improve consumer protection across central and local government Shining a spotlight on contract management Investigating potential conflicts of interest in procurement at the Parliamentary and Health Service Ombudsman Improving data quality and records retention of the Principal Civil Service Pension Scheme Helping the Charity Commission to improve its effectiveness Helping government to learn from past rail infrastructure programmes Encouraging the effective management of tax reliefs Increasing the effectiveness of tax collection