Issue(s)

Customer management

Data quality and information management

Parent department

Department for Education (DfE)

Related documents

Performance and capability of the Education Funding Agency (Jan 2014)

Our 2014 report on the newly created Education Funding Agency highlighted a pressing need for the Agency to bring together plans for improving its performance, so that it could meet growing demand for its services as more academies opened.

Impact: In response, the Agency launched a single change programme called Fit for the Future. This programme brought together the Agency's plans to improve its customer service; use of data, systems and business processes; and the skills of its people. In response to our recommendation for continued improvements in customer service, the Agency joined the Institute of Customer Service to identify areas where it could do better and developed an action plan.