Issue(s)

Commercial capability and contract management

Parent department

Department for Environment, Food & Rural Affairs (Defra)

Related documents

Unpublished: Investigation into Defra's management of the Interserve facilities management contract (2014-15)

In 2014, we conducted an investigation into the Department for Environment, Food & Rural Affairs' (Defra) Interserve facilities management contract. We examined the issues arising from the contract and reviewed Defra's work to assure itself it understood the extent of these issues, including amounts that it could have potentially been overcharged.

Impact: Our findings were considered fully by Defra as part of their final calculations. Defra told us "whilst we were already considering an amount of settlement, the NAO investigation report gave greater impetus to the work being conducted at a very senior level within core Defra. It also provided independent validation that the methodology and approach the department was adopting in seeking a settlement was legitimate."