2.1 This part examines Capgemini's performance in running and maintaining HM Revenue & Customs' (HMRC's) ICT operations and developing new solutions to enhance HMRC's business. It considers:
• the overall value of the Aspire contract to HMRC's business;
• the performance of services provided through the contract;
• the performance of projects;
• the cost of services and projects; and
• staff perceptions of the Aspire service.