3.5 From our experience, strong commercial and technical management of an ICT contract requires the following:
• The internal capability to grasp the opportunities the right technology offers an organisation, to manage risks and to challenge suppliers so services are technically efficient and fairly priced.
• Strong cost management and, within reason, testing the price paid for services to take advantage of the falling cost of technology.
• Reviewing supplier profits so they are appropriate for the capital invested, innovation obtained and risk transferred.