3.5.6 In relation to the ongoing management of the Contract, the level of deductions for non-availability or non-performance of satisfactory services since completion has been low. Provided that the contract is being applied with the appropriate degree of rigour, this would reflect a generally good standard of service, confirming the opinion already expressed by teachers and parents.
3.5.7 The one area where there was a unanimous degree of frustration expressed in relation to the management of the contract by all those same teachers and parents, was on the level of difficulty they encountered in seeking to implement even minor improvements in the facilities of the schools due to what they perceived as overly complicated administrative processes and inflated costings of the work. The explanation from ESP that these costings were higher because they had to price to cover the maintenance and replacement as necessary of the additional or upgraded items over the period of the 30-year concession although legitimate was not generally well accepted by teachers and parents.