PPPs are meant to provide value to the public. Getting the right level of public involvement in the PPP process and program can make or break the legitimacy of a PPP program, and directly contribute to good governance as defined in Box 2.1: Good Governance for PPPs. Direct public participation-by service users or other stakeholders-at various points in the PPP process can improve project design and performance. Equally important, making PPP projects and processes transparent enables PPP performance to be a factor in public policy debate, and in the formation of public opinion on the government's overall performance.