Employee capability and expertise:

The 2007 audit undertaken by the Victorian Auditor-General's Office identified a range of limitations and skill deficiencies in context of the Southern Cross Station Authority's ability to successfully perform its management and oversight role of Civic Nexus Pty Ltd, e.g. the allocation of a single contract manager for monitoring all of the consortium's performance outputs (Victorian Auditor-General 2007a: p.58). The audit team found, for instance, that improvements could be made by the Southern Cross Station Authority through updating its asset management plans, clarifying / simplifying the KPI measurement regime, enhancing data integrity and addressing skill gaps of its staff (Victorian Auditor-General 2007a: p.58). Generally speaking, if unresolved, this type of situation may test the public partner's capacity (and therefore ability) to effectively manage the terms of the Services and Development Agreement. A lack of sufficient resourcing can make it difficult for contract managers to monitor the effectiveness of service provider performance, particularly over an extended period of time which may hinder the achievement of genuine VfM outcomes and compromise public safety.