Although 'availability of performance data' was identified as an issue in Chapter 4, (linking the availability of effective data with the formulation of appropriate KPIs) this case study project highlights the importance of data integrity. Audit undertaken by the Victorian Auditor-General's Office (2007a: p.58; Table 5.1) found there were reported instances of inaccurate data being entered into performance management systems by service providers. Such situations, according to the Victorian Auditor-General, can potentially give rise to undetected or unreported incidents as well as fraud (Victorian Auditor-General 2007a: p.58), all of which could detract from the achievement of VfM outcomes.