During 1999, inter-state motoring bodies, the New South Wales motoring organisation, NRMA, the Royal Automobile Club of Queensland and the Royal Automobile Association of South Australia, raised concerns that visitors to Victoria were at risk of being unfairly fined as they did not understand the tolling system (Techapeeraparnich 2004). As a response, in October 2000, the State Government negotiated with Transfield City Link for extended payment times for these motorists from inter-state who were first time offenders and put in place a campaign to raise awareness with the travelling public (Lally in Techapeeraparnich 2004).