The post implementation review undertaken by New South Wales Treasury (New South Wales Treasury 2005a: p.6, p.12) also highlighted a need to clearly articulate the differences in responsibilities under the contract between the Project Director and school principals. The review outcome stated that it was "important that principals are kept up-to-date with the operation of the contract and understand their rights and responsibilities at a PFP school" (New South Wales Treasury 2005a: p.12).
In a separate matter, but raised during the same review, it was found that the helpdesk provided by Spotless Services Australia Ltd was at times closing off maintenance jobs even when the work had not been completed to the satisfaction of school principals (New South Wales Treasury 2005a: p.44). In these instances, the helpdesk re-issued incomplete jobs under new job numbers (New South Wales Treasury 2005a: p.44). It was recommended that the circumstances in which a job can be closed, re-opened and / or re-issued be clarified both with school staff and the service provider (New South Wales Treasury 2005a: p.44).