The effectiveness of teams can be impacted upon or be influenced by collective levels of knowledge, experience, interaction and resourcing. Factors that may contribute to the achievement of more effective teams include:
- Articulation and reinforcement of PPP objectives, ensuring that work packages and outputs are / remain strategically aligned with those objectives;
- Defining team member roles and responsibilities and ensuring duties are discharged in accordance with the concession agreement / project brief, service specifications, agreed accountabilities and governance requirements;
- The extent to which employees are integrated into their teams;
- Clear internal communication, dispute resolution and information sharing practices (all contributing to mature behaviour within teams);
- Developing business processes and obtaining commitment from staff to use them; and
- Ongoing monitoring and evaluation of team effectiveness measures and the implementation of strategies to improve overall team performance.