A lack of communication or miscommunication flowing from decision-making can lead to misunderstanding between partners. If left unchecked, this could result in communication break-downs which may reduce the level of trust that partners have in each others' motives and impact on operational productivity. See Table 6.7 for identified sub-issues and case study example.
Table 6.7 Sub-issues Arising From Clear and Open Communication.
Sub-issues | Generic case study findings |
- Shared understanding - Trust building | - If contractual responsibilities are not clearly articulated between partners, there may be potential for misunderstanding that could impact upon the effective use of resources |