This category has evolved from 'Contract monitoring systems modification' presented in Chapter 4. Performance management systems modification incorporates broader performance systems considerations.
Poorly designed performance management systems (or ineffective application of these systems) could make it difficult for public partner contract managers when assessing service delivery performance i.e. determining whether contracted obligations of service providers have actually been met i.e. due to different interpretation of wording in contractual clauses and KPIs, for instance. Over time, and in extreme circumstances, this may lead to difficulties in establishing if there is likely to be sustainability of contract (Partnerships Victoria 2003: p.47). See Table 6.20 for identified sub-issues and case study example.
Table 6.20 Sub-issues Arising From Performance Management Systems Modification.
Sub-issues | Generic case study findings |
- Performance management systems improvement - Performance management systems documentation | - Contract monitoring regimes should be regularly reviewed to identify and manage performance / systems shortfalls |