The need for KPI modification may arise due to a number of reasons. They include that KPIs may not be 'fit for purpose' (Mandri-Perrott 2010: p.152; Brenninkmeijer in Urio 2010: p.93), there may be too many (or too few) KPIs that need to be evaluated as part of service delivery arrangements (Cambridge Economic Policy Associates 2005: p.36), changes to service delivery requirements, and a lack of KPI clarity (Edwards et al 2004: p.45; Cambridge Economic Policy Associates 2005: p.36). See Table 6.21 for identified sub-issues and case study example.
Table 6.21 Sub-issues Arising From KPI Modification.
Sub-issues | Generic case study findings |
- Annual KPI review - Ongoing KPI review | - If KPIs are difficult to measure, they can adversely impact on the public partner's ability to successfully monitor and review service provider performance |