See Table 8.14 for a comparison between treatments identified in Chapter 6 and new treatments obtained from the interview process for shared understanding and trust building.
Table 8.14 Treatments for Clear and Open Communication.
Treatments Identified in Previous Chapters | New Treatments Identified From Interviews |
Shared understanding | |
- Clear communication of organisational beliefs, values and behaviours (Chapter 4 - 4.3, Chapter 5 - 5.2, 5.6, Chapter 6 - 6.3) - Adoption of common language (Chapter 6 - 6.3) | - Regular discussion about future organisational direction with private partner (RK05, PF02, PT03) - Document agreed project decisions for future reference (PT10) |
Trust building | |
- Pursuit of common goals (Chapter 5 - 5.2, Chapter 6 - 6.3) - Shared understanding (Chapter 4 - 4.2, Chapter 5 - 5.6, Chapter 6 - 6.3) - Management follow-through on agreed actions (Chapter 4 - 4.2, Chapter 6 - 6.3) - Mandate / enforce project-wide adherence to governance, probity and compliance frameworks (Chapter 4 - 4.2, 4.3, Chapter 6 - 6.3) - Showing employees respect (Chapter 6 - 6.3) - Engage employees in decision-making processes (Chapter 6 - 6.3) - Delegate tasks or responsibilities to employees, as appropriate (Chapter 6 - 6.3) | - Highlight progress / celebrate successes with staff (PS03) - Document agreed decisions for future reference (PT10) |