- Regular discussion about future organisational direction with the private partner. This implies performance is about more than just focussing on historical data (PF02). Having occasional or periodic discussions with senior representatives of the private partner is valuable for keeping an open dialogue to understand what its long-term intensions are, that have the potential to impact on the contract (PT03, RK05 and PF02). This may be desirable, for example, if the public partner is contemplating a major variation to the concession deed and wants to know at an early stage the degree to which the private partner is open to such an opportunity.
- Document agreed decisions for future reference. PT10 talks about the criticality of documenting agreed outcomes. The benefit of effective documentation extends to clearer lines of accountability, fewer misunderstandings between partners and reducing the potential for conflict.
- Highlight progress / celebrate successes with staff. PS03 states that by highlighting progress and celebrating successes with their contract management staff, project directors can build trust between themselves and other team members.