The 'Resourcing' sub-category was incorporated into the new sub-category, 'Under-performance / non-performance' as a lack of resources can lead to service delivery failure. See Table 8.15 for a comparison between treatments identified in Chapter 6 and new treatments identified from the interview process for values and beliefs. No treatments are identified for under-performance / non-performance.
Table 8.15 Treatments for Conflict Management.
Treatments Identified in Previous Chapters | New Treatments Identified From Interviews |
Values and beliefs | |
- Understand the situation from others' point of view (Chapter 4 - 4.2, Chapter 5 - 5.2, 5.6, Chapter 6 - 6.3) - Take advice, as appropriate, from subject matter experts, operations committees / working groups, legal counsel etc (Chapter 4 - 4.2, Chapter 5 - 5.4, Chapter 6 - 6.3) - Re-arrange project priorities (Chapter 5 - 5.2, Chapter 6 - 6.3) - Re-allocate resources (Chapter 6 - 6.3) - Take disciplinary action / imposing training on under-performing employees (Chapter 6 - 6.3) - Use dispute resolution specialists, if needed (Chapter 5 - 5.4, Chapter 6 - 6.3) | - Operate a "No blame" culture (PS03) - Document agreed decisions for future reference (PT10) |