- Operate a 'no blame' culture. In the experience of PS03, "no blame" behaviour is widely encouraged. This implies such a mindset can be a more efficient and effective way to overcome obstacles compared with apportioning blame to a particular person or party. Issues that are not easily resolved should be escalated and managed (as appropriate) with relevant contractual clauses and dispute resolution mechanisms (PS03).
- Document agreed decisions for future reference. See treatment for 'Clear and open communication: Shared understanding / trust building', above.