- Organisational culture (team working) and conflict management (values and beliefs). Litigation should be a course of action of last resort. Apart from time and cost implications, a reason why litigation should be avoided is because it produces winners and losers. Moreover, resentment, for example, can impact on the effectiveness of team working, particularly if the parties have to work together over long periods of time (RK10).
- Organisational culture (personalities / abilities) and conflict management (under-performance). RK10 states that poor cultural fit between individual employees and their wider teams has the potential to erode intended outcomes e.g. where different values and attitudes lead to the breakdown of productive relationships or where under-developed skills lead to significant omissions or errors in managing contracts (which may also lead to informal precedent being set).