Key findings for IMM development:

See Table 8.18 for comparison between treatments identified in Chapter 6 and new treatments identified from the interview process for integrity of performance data and metrics. No new treatments are identified for availability of performance data and metrics.

Table 8.18 Treatments for Availability and Integrity of Performance Data and Metrics.

Treatments Identified in Previous Chapters

New Treatments Identified From Interviews

Integrity of performance data and metrics

- Suspected negligence, fraud and / or corruption escalated timely to an appropriate decision-maker (Chapter 5 - 5.2Chapter 6 - 6.5)

- Investigation of all credible accusations (Chapter 5 - 5.2, Chapter 6 - 6.5)

- Confirmed instances dealt with through disciplinary / legal action, the issue of warning / penalty notices and / or abatement (Chapter 5 - 5.2, Chapter 6 - 6.5)

- In the most serious of incidents, termination of contract may be warranted (Chapter 5 - 5.6Chapter 6 - 6.5)

- Performance audits (PT03, PF03-PF04, PF06, PF07)

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