Treatment actions

Performance audits. PT03 and PF07 state that, in their experience, performance data is regularly audited / independently verified by independent facilities management specialists. However, this practice does not appear to be consistent across all Australian jurisdictions. In discussing one particular project, PF06 asserts that although the right to audit exists, it is not done: "It comes back to value for money for government...If you spend the money, will it Improve the system if the current performance of the contractor is good?" Another participant states although the monthly service provider performance reports are reviewed, they are not independently verified. When questioned about whether this should occur, the following response was offered: "...maybe we should. We've just assumed that no news is good news" (PF03).