See Table 8.20 for comparison between treatments identified in Chapter 6 and new treatments identified from the interview process both for applying penalties and abatements; and incentive revisions.
Table 8.20 Treatments for Penalties and Abatements.
| Treatments Identified in Previous Chapters | New Treatments Identified From Interviews |
| Incentive revisions | |
| - Failure of to follow through on assurances lead to retrospective application of abatements (Chapter 4 - 4.2, Chapter 5 - 5.2, Chapter 6 - 6.5) - Off-setting under-performing services with other services rendered (Chapter 6 - 6.5) - Rationale for each instance of non-abatement fully documented to protect against corporate memory loss (Chapter 6 - 6.5) | - Rationale for each instance of non-abatement fully documented to protect against departmental / external agency criticism (PT10, RK05) |