Table 9.8 shows participant feedback for KPI review and the researcher's response to the comments.
Table 9.8 KPI Review.
Participant | Feedback | Researcher Response |
FG05 | 'Annual KPI review' is both an internal and external consideration | Accepted. A new external and internal consideration has been identified based on the participant's experience |
FG05 | 'Ongoing KPI review' is both an internal and external consideration | Accepted. A new external and internal consideration has been identified based on the participant's experience |