- Relationship continuity is important in terms of valuable knowledge that is built up over time and used by the public partner to successfully discharge its governance responsibilities under the concession deed. This not only relates to historical project information and technical knowledge but also to understanding people and their personalities. The latter can be useful for exerting personal influence to resolve issues without having to resort to more formal means.
- Understanding people can provide context as to why certain decisions are taken and how they impact on future outcomes; e.g. why a clause was negotiated in a certain way. However, this type of information is not always sufficiently documented for future reference by the public partner, particularly for the benefit of new staff.