Partnership management questions

Value-for-Money definition

1

How do you define the concept of 'Value-for-Money' from a 'partnership management' perspective within PPP projects?

Organisational culture

2

Do you think the organisational culture of the public partner influences Value-for-Money outcomes during PPP operational phases?

3

Can:

a)  personality traits of individual public partner project team members

b)  the effectiveness of public partner project teams

c)  incentives provided to the public partner project team

...contribute to the development of effective organisational culture, leading to improved Value-for-Money outcomes during PPP operational phases?

4

In your experience, what other factors contribute to the achievement of an effective organisational culture?

5

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve organisational culture in PPP projects?

Management commitment and support

6

Do/does:

a)  negotiated outcomes between public partner decision-makers and the private partner over service delivery standards and outputs

b)  the acquisition and allocation of additional resources for under-resourced public partner project teams

...always lead to the achievement of Value-for-Money outcomes during PPP operational phases?

7

In your experience, what other actions taken by public partner decision-makers lead to effective commitment and support during PPP project operations?

8

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve existing levels of management commitment and support in PPP projects?

Employee capability and expertise

9

How does:

a)  clear definition of public partner project team member roles and responsibilities

b)  the development of subject matter knowledge and the way this knowledge is applied by public partner project team members

...contribute to the development of employee capability and expertise, leading to improved Value-for-Money outcomes during PPP operational phases?

10

In your experience, what other factors influence the improvement of employee capability and expertise with respect to the public partner during the operational phase of PPPs?

11

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve employee capability and expertise in PPP projects?

Clear and open communication

12

Is the development of:

a)  shared understanding between public and private sector partners

b)  trusting relationships between public and private sector partners

...essential to clear and open communication, leading to the achievement of Value-for-Money outcomes during PPP operational phases? If yes, in which way(s)? If no, why not?

13

In your experience, what other factors influence to clear and open communication during operations?

14

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve the clarity and transparency of communication in PPP projects?

Relationship continuity

15

Can:

a)  personal and professional influence exerted by public partner project team members on the private partner

...contribute to relationship continuity, leading to improved Value-for-Money outcomes during PPP operational phases? If yes, in which way(s)? If no, why not?

16

In your experience, what other factors influence relationship continuity during operations?

17

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve relationship continuity in PPP projects?

Conflict management

18

Can effective management of conflict, arising from:

a)  service delivery under-performance

b)  differences in organisational cultures between the public and private sector partners

... contribute to the achievement of Value-for-Money outcomes during operational phases?

19

In your experience, what other factors lead to conflict during operations?

20

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve conflict management in PPP projects?

Other (un-identified) factors

21

Are there any other partnership management issues that have not been identified that could impact on PPP operations?

22

If yes, what:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve partnership management?

23

If you had to pick one partnership management experience that is most meaningful for you to share in context of this research, what would it be?