Risk management questions

Value-for-Money definition

1

How do you define the concept of 'Value-for-Money' from a 'risk management' perspective within PPP projects?

Implementation of transition plan

2

Can:

a) project / integration challenges during transition

... impact on the achievement of planned operational phase of Value-for-Money outcomes?

3

In your experience, what factors typically impact upon implementation of transition plans at the commencement of operational phases?

4

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve the transition of implementation plans in PPP projects?

Contract variation

5

Can:

a)  modification of existing services

b)  re-allocation of risk

c)  business continuity planning modification

... contribute to the achievement of Value-for-Money outcomes during operational phases?

6

In your experience, what other factors can lead to contract variation during operations?

7

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve the contract variation process in PPP projects?

Change of consortium members / change to public partner's agency authority

8

Do changes to consortium members or to the public partner's agency authority lead to:

a)  exposure to new risks for the public partner in the operational phase of PPP

b)  changes in the management of risks by the public partner

c)  re-allocation of new risks

If yes, in which way(s)? If no, why not?

9

In your experience, what other factors can:

a) impact upon the change of consortium members

b) lead to changes to the public partner's agency authority

...during PPP operations?

10

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve the transition process of consortium members in PPP projects?

...could be implemented by the public partner in making changes to its agency authority?

Contract termination

11

Does:

a) failure of a service provider

...always lead to poor Value-for-Money outcomes?

12

In your experience, what other factors can lead to contract termination during operations?

13

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to reduce the impact of contract termination in PPP projects so that Value-for-Money outcomes are still achieved?

End of concession hand-over

14

Can:

a)  asset monitoring

b)  transfer of project documentation / knowledge

c)  orientation / up-skilling new employees

...contribute to the achievement of effective end of concession hand-over, leading to improved Value-for-Money outcomes towards the end of PPP operational phases? If yes, in which way(s)? If no, why not?

15

In your experience, what other factors can impact upon end of concession hand-over during operations?

16

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve end of concession hand-over in PPP projects?

Reputation damage

17

During PPP operations, can the public partner's reputation be damaged by:

a)  issues / omissions that the private partner is legally accountable for resolving

b)  the failure to realise project benefits / criticism by service users

c)  a public perception that service operators are treating their customers unfairly

d)  criticism from public commentators due to the protection of sensitive and commercial information through 'commercial in confidence' arrangements

What other situations / circumstances can lead to the public partner being criticised during operations?

18

Can:

a)  the implementation and enforcement of governance, probity and compliance frameworks

b)  the use of confidentiality agreements for public partner project team members

c)  'commercial in confidence' agreements

d)  responsive management of un-anticipated / un-intended events

...reduce the impact of potential reputation damage to the public partner, therefore contributing to the achievement of Value-for-Money outcomes during PPP operational phases?

19

In your experience, what other factors can reduce the impact of reputation damage for the public partner during operations?

20

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to reduce reputation damage for government in PPP projects?

Other (un-identified) factors

21

Are there any other risk management issues that have not been identified that could impact on PPP operations?

22

If yes, what:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve risk management?

23

If you had to pick one risk management experience that is most meaningful for you to share in context of this research, what would it be?