Performance management questions

Value-for-Money definition

1

How do you define the concept of 'Value-for-Money' from a 'performance management' perspective within PPP projects?

Performance management systems modification

2

Is:

a)  the ability to capture, monitor and measure all performance outputs and outcomes through performance management systems

b)  testing public partner project team members' knowledge / skills in line with performance systems upgrades and associated documentation

... essential to the achievement of Value-for-Money outcomes during operational phases?

3

In your experience, what other factors can affect Value-for-Money outcomes during transitioning of performance management systems?

4

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve PPP performance management systems?

KPI modification

5

Does:

a)  annual KPI review

b)  ongoing KPI review

... always contribute to the achievement of Value-for-Money outcomes during operational phases?

6

In your experience, how often should KPIs be reviewed during operations?

7

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers when deciding when to review and adjust KPIs in PPP projects?

Availability and integrity of performance data and metrics

8

Is the:

a)  availability of performance data and metrics

b)  integrity of performance data and metrics

... essential to the achievement of Value-for-Money outcomes during operational phases? If yes, in which way(s)? If no, why not?

9

In your experience, what factors can impact upon availability and integrity of performance data and metrics during operations?

10

What:

a)  policies / principles

b)  actions

...could be applied / taken to provide assurance that the availability and integrity of performance data is / remains intact?

Performance monitoring and adjustment

11

Does:

a)  performance evaluation

b)  management reporting

c)  managing performance shortfalls

d)  opportunity (risk) implementation

... always contribute to the achievement of Value-for-Money outcomes during operational phases? If yes, in which way(s)? If no, why not?

12

In your experience, what other factors can impact upon performance monitoring and adjustment during operations?

13

What:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve performance monitoring and improve the likelihood that corrective actions will lead to enhanced Value-for-Money outcomes in PPP projects?

Penalties and abatements

14

Does /do:

a)  applying penalties and abatements

b)  decisions taken to relax the application of penalty / abatement regimes

...always lead to the achievement of Value-for-Money outcomes during operational phases? If yes, in which way(s)? If no, why not?

15

In your experience, what factors should form the basis of decision-making leading to abatement / non-abatement for service under-performance during operations?

16

What:

a)  policies / principles

b)  actions

...could be applied / taken by the public partner when deciding not to abate that will increase the likelihood that private partner performance will improve in the future?

Other (un-identified) factors

17

Describe any other performance management issues that have not been identified that could impact on PPP operations?

18

If yes, what:

a)  policies / principles

b)  actions

...could be applied / taken by public partner decision-makers to improve performance management?

19

If you had to pick one performance management experience that is most meaningful for you to share in context of this research, what would it be?