3 The case for change

Key principles:

The case to maintain or achieve a new service should be clear to any reader.

Maintaining a service or providing a new service should be to meet an unmet service need or an unmet service demand and its contribution to agency service delivery and to strategic Government objectives and/or priorities.

Cost effectiveness and the priority of the proposed service should be unambiguous.

The scope of the service should be informed by consultation with key stakeholders.

Application:

Preliminary business cases will complete the following requirements in full (based on current strategic planning).

Final business cases will revisit, update and/or complete the following requirements in full.

More Information