Agencies must document the key benefits of the service and the impact upon identified beneficiaries. The beneficiaries may include the Government, the agency, other agencies, the recipient or user of the service, the profession or the workforce delivering the service, and may also include wider benefits to an industry sector or to the state or national economy.
The key benefits should contribute to the agency services as well as the strategic objectives or priorities of Government. These benefits should be described in quantitative (preferred) and qualitative terms (see section 4.3).
If applicable, the benefits of the proposal to the State economy should also be documented in the business case. For example, how the project or program will improve the productive capacity of the economy, enhance workforce participation, and/or deliver higher quality government services.
Consideration of benefits should also include preventive outcomes that are expected to generate longer term savings by reducing future demand.