A proposal may involve or impact a range of stakeholders including those within the agency, other agencies or external to the agency such as users or recipients of the service. If such stakeholders are relevant to the development of the service scope, agencies must identify the key stakeholders at the start of the planning process and document:
◼ the business or user issues and/or impacts and
◼ how these issues and/or impacts will influence or are integrated into the scope of the service.
For some proposals identifying stakeholders and appreciating the issues and impacts are likely to be well understood. Agencies should consult with stakeholders early in the process so necessary issues are integrated into the scope of the service. Agencies must document this consultation and clearly identify the issues that have been included or excluded from the service scope.
If the proposal involves multiple agencies then the stakeholder plan should identify major stakeholder issues and address how these will be managed.