Agencies will need to document the proposed change management strategy for implementing the project or program and achieving the intended benefits of investment.
Change management involves understanding the level of operational change that a project or program will cause to an agency, its people and the general public and proactively developing strategies and action plans to manage the impact of that change. Change management is a critical task to achieve the benefits of a project or program.
Change management is a dynamic activity. It is a significant component of a project or program and may be a larger or more complex task than originally anticipated in a change management strategy. The critical issue to be considered by agencies is their capability to plan, manage and implement the benefits of the project or program.