Service need (Section 3.1) - Is there a legitimate service need and why?

◼ if no preliminary business case was submitted for the proposal state the service need

◼ if a preliminary business case was submitted for the proposal revisit, update and complete the case for the service need

◼ outline rationale for government intervention - what is the market failure?

◼ state the drivers of the service need such as population growth, demographic change, ageing and longevity, technical developments, relative prices, service utilisation, asset condition, environmental and social conditions, availability of natural resources, changing social expectations of service delivery

◼ state how, and to what extent (quantified estimates) the proposed project or program will contribute to desired services and results identified in the agency's RSP, and any applicable State Plan priority or mandated priority (policy statement, legislation, contractual arrangements, intergovernmental agreements, government decision/commitment)

◼ outline any cross-agency involvement or impacts, and governance or consultation processes for managing this

◼ outline the anticipated change resulting from the project or program, both inside (including business processes) and outside the agency, and the framework for managing the change efficiently and effectively

◼ outline the scope and timing of the service to be delivered