◼ document the changes to be managed (this includes the benefits or objectives of the project or program)
◼ document the stakeholders who will be involved in the change management process. These may involve the agency, a business unit within an agency, other agencies (where there are cross agency implications), service providers, users or recipients
◼ document the change management roles and responsibilities such as a change sponsor, change agents and the stakeholders that will have to make changes to their work practises
◼ outline the communication strategies and plans to be developed
◼ outline the training of new tools, processes or work methods to be developed
◼ state the mechanism to monitor and measure the effectiveness of the change management process