Sales contracts are often not properly renewed, as in many organisations sales people are only given incentives for new business. For example, it is common in the software industry that sales people do not get commissions on maintenance/subscription renewals
| Some supply contracts end without anyone considering whether they should. For example, author contracts in the publishing industry routinely expire automatically. This is seen as normal business practice. It shouldn't be. | "We need to know what opportunities and exposures we have and when." Major financial institution |