This covers three functions:
● Approval workflows for documents.
● Diary of events, due dates or milestones with automatic rule-based calculations, for example, annual renewals with monthly payments.
● Task scheduling and allocation of work to individuals to ensure everyone is focused on achieving deadlines and commitments.
One of the major motivators for buyers of ECM systems is the automated scheduling of tasks and e-mail notifications around due dates or exceptions. This ensures proactive management of opportunities such as contract rollover by forcing evaluation of performance and renegotiation of terms.
Some products allow you to define a process around each type of event ensuring reliable, visible, repeatable responses.