Respondents are required to provide their proposed methodology for ongoing staff recruitment and developing, maintaining and implementing training and induction post the mobilisation phase, including:
• proposed approach to employment agreements, industrial relations, and staff retention and recruitment policies and procedures;
• details of the proposed methodology and resourcing for maintaining the ongoing training and induction requirements for Project Co's Associates as described in the Services Specification, which must include the following:
- how Project Co will ensure that the Services Contractor remains familiar with the Services and the required service request protocols;
- minimum ongoing training hours (by staff group) and the types of training which will be undertaken by Project Co staff annually; and
- proposed systems and or quality accreditation proposed for the training and induction requirements.