The government party should develop and document compliance procedures in accordance with ISO 19600-2014. These should address:
• the roles and responsibilities of management and staff;
• areas where compliance failures are likely to arise, and procedures to anticipate and prevent such failures;
• action plans to deal with problems and faults that may arise;
• ongoing monitoring, assessment and reporting to ensure staff compliance;
• knowledge and information management systems (refer to Chapter 7 for further discussion);
• incorporating compliance standards into:
- computer systems;
- forms;
- contracts; and
- administrative procedures;
• specific arrangements for reporting instances of compliance failure;
• broader government reporting requirements; and
• educational and training requirements.
The government party should ensure that the compliance procedures contain:
• a practical summary of relevant laws, regulations and organisational standards;
• operational procedures to ensure that the government party's own compliance and governance standards have been met, both internally and when managing the project interface with the private sector party; and
• practical examples of compliance applicable to the government party's management of the contract.
The compliance procedures should be readily available to all personnel involved in managing the project.