Part 2: Key elements of effective contract management
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4. Relationship management, dispute resolution and issue management
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4.2 Relationship management
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Establishing and using communication channels
Establishing and using communication channels
Figure 4.
1
: Common communication channels in
PPP
projects
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Formal and informal contact points
Peer-to-peer communication between the parties
Vertical communication within each party
Documenting verbal communications
Adequacy and matching of skills
Communication with the parent company or sponsors
