As well as measuring performance against service, financial and other measures, the government party should monitor and assess the quality of the working relationship. For example, attendance by the private party's representatives at formal meetings can easily be monitored, as attendance should be recorded in the minutes of meetings. If attendance by the private party's representatives falls away, the contract director should consider whether this indicates that the relationship between the parties is losing strength, attention is being diverted to other priorities, or that the relevant committee is not an effective communication and management forum.
Monitoring the parties' working relationship and management processes is valuable in highlighting aspects of the relationship that are perceived to be working well and those that require greater attention.