Managing knowledge and information effectively requires:
• a system - use an electronic document and records management system to organise project information. The government party should seek to use existing technological systems or products, and avoid bespoke or customised products that have high upfront or ongoing costs. The system needs to be adaptable for the project lifecycle phase and project specific circumstances. The system should comply with the government party's departmental/agency records management framework and obligations under the Public Records Act 1973, and enable access to the information as required over and beyond the life of the project;
• appropriate tools and processes - develop and use knowledge and information tools and processes such as protocols, guidelines, policies and procedures that reflect the project lifecycle phase. Many public sector agencies have policies on managing information, records and documents. These should be used as a starting point in developing consistent contract management information processes; and
• an appropriate culture - the contract management team needs to have a culture that values the processes and tools to manage knowledge and information. Fostering an appropriate culture is also useful to ensure that tacit knowledge and expertise is transferred to and retained by the government party. This will facilitate effective change management and maximise the continuity of contract management information when there are changes in contract management personnel.