• How will knowledge and information be stored and maintained (both electronically and physically)?
• What metadata6 will be attached to the information to assist with its retrieval?
• What are the security requirements for the information?
• How should the information be classified when it is stored? Does the project justify the cost of a barcoding or other sophisticated identification system?
• Will different types of documents and information have specific storage requirements? For example, copies of disaster recovery and business continuity plans, and copies of difficult to replace documents (such as land titles, technical plans and certificates of insurance) should be stored onsite and in other locations offsite. There may be different requirements for formal or commercially/legally sensitive documents compared to informal emails.
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6 Metadata or metatags are keywords or information about the information. For example, using a tag or label like 'lifecycle' or 'risk' that enables other information about lifecycle or risk to be retrieved.