In addition to monitoring service delivery performance for each period, and risks to delivery over the longer-term, contract directors also need to assist in achieving broader project objectives. These may include:
• identifying opportunities to improve value for money outcomes under the project deed; and
• developing proposals for major change events, such as a change to the service requirements under the project deed arising from an increase in demand or a policy or legislative change, and their implementation if approved.
The pursuit of endeavours to achieve these broader project objectives may not require constant application of resources but may need to be prioritised at times. Such activities can be resource intensive for significant periods, and are likely to involve working with other parts of government. The contract management team will need flexibility in resourcing levels and skills to enable allocation of sufficient attention and resources to these broader objectives as well as undertaking day-to-day contract management activities. Contract management activities related to specific change events are addressed in Part 4 of this guide.