During the lifecycle of a Partnerships Victoria project, there are likely to be a number of change events to be carefully managed. These change events may have been contemplated during the procurement phase and provided for in the project deed, or may relate to new matters such as an operational innovation which may benefit service delivery.
Chapters 12-16 address specific contract management events for Partnerships Victoria projects that may occur during the service delivery phase. These specific change events have been selected because of their potential to impact project objectives and value for money outcomes, their relatively common occurrence and specific lessons learned on other projects.
This Chapter addresses a number of common issues and processes across change events. In the context of a long term Partnerships Victoria project, change management involves planned or unplanned change events impacting the ongoing service provision. This includes innovations that have the potential to offer the State additional benefits or better value for money service provision.