Managing the transition to a new or ongoing arrangement is a critical stage in the end of term process. The arrangements will be based on the business case and government approvals outlined in the previous steps. Critically, the contract director must ensure that there is continuity of services for the users, either by:
• a contract continuation or extension for the existing services provider;
• a modified contract with a new contract provider offering a new service; or
• a new arrangement to replace the existing service offering with a new/different service arrangement.
Guidance on the tendering for new arrangements is provided in other documentation and will not be addressed further in this chapter. Detailed guidance materials relating to management of this transition are set out in both the procure and implement solution stages of the Investment lifecycle and high-value, high-risk guidelines, and under the gateway review process, gate 3: readiness for market, gate 4: tender decision and gate 5: readiness for service.